What our Customers say...

Fire Damage Testimonials

background: I come from the school of avoid the insurance recommended shops. However, after a large loss (fire) your first instinct is to salvage what you can as quickly as possible and getting back into your home as quickly as possible so I said I'll go with SERVPRO which was one of the cleanup & remediation companies state farm recommended. I used them for structure and non fabric cleanup. Elizabeth Garcia and her crew showed compassion, caring, professionalism, attention to detail & excellent communication. I got an honest, non sugar coated assessment.. I am in general a very involved home owner that expects nothing less than excellent customer service and they met it on the communication side in particular (blips do happen) I am satisfied with respect to the quality of the cleanup especially given the scale of it. I truly feel like they are my partners as opposed to an obstacle on the long, ongoing, hard, path of getting my home and belongings back to the way they were . Thanks Elizabeth & Crew!!

Thank you for the great work that you and your team have done. You have gone above and beyond, and I am very appreciative.

Great process with SERVPRO of Kirkland.  Great assistance, follow through and thoroughness.  Good sincere techs.

Elizabeth heads up this team & she is outstanding!  Very professional, organized, punctual, thorough & detail oriented.  Yet at the same time, she is so supportive & reassuring at this difficult time of fire in my house.  SERVPRO of Kirkland has been the "gift" & the "angel" in this stressful time.  My sincerest thanks to the SERVPRO team!

This whole incident has been a nightmare, except for the time your people were here.  You should be very proud of them. They are all amazing people.

Had a gas fireplace explode.  Insurance for both my condo and personal belongings both recommended SERVPRO of Kirkland.  Great company!  There was a great deal of work to do (from cleaning walls to the very air from black soot from the explosion) to cleaning my carpets and couch.  Excellent job!  Recommend this company with reservation!  Nice people as well who care about their work.