What our Customers say...

Testimonials

I don't even know where to begin! Kirk and his team are amazing and they go above and beyond for us. Water damage is NO way fun for any party involved. But, Kirk and his team really made a difference for us. They always try to help the customer save while doing the best job!  They came in and took care of business, they were so kind and offered lots of advice for us! Kirk serviced further than just Kirkland! My home was in Bothell and he made sure to fit me in his booked schedule! Honestly, it is really hard to find a hardworking local small business owner that cares so much for his clients! Thank you again Kirk. We are so blessed to have you.

Had a disaster in my business causing 3" of water to flood the showroom. Within an hour, Kirk had assembled a team of guys, loaded up gear and was to my business ready to go. They immediately got right to work, explained what was going on, my options and what the outcome will look like. I didn't know people could be so knowledgeable in this field, they have so many tools and gadgets that they use to determine moisture, very fun to watch these guys work. Extremely friendly, well mannered and efficient group of people you guys have working for you!

Great crew. They do a really good job, professional, friendly and polite.
I would highly recommend this company!

SERVPRO came out to my office and took care of water damage that occurred on a Friday.  The team worked into the evening to get everything set up and came by on the weekend to check on the progress.  Kirk communicated with me throughout the process so I was aware of worst case scenarios.  I was still able to have my business open during the time that SERVPRO was taking care of drying everything out and they tried to make it as easy as possible on us.  They were quick to respond and did a great job!

Check your water heaters NOW!!!  Damage from water is fast and efficient; ruined our wood floor, walls had to be opened up, carpet replaced...and I was home when it happened!  I can't say enough about SERVPRO; Kirk and his amazing team showed up ready to go to work within a short time and stuck with it until they had the heaters and blowers going to minimize the damage.  They were kind, extremely efficient and respectful.  Explained in great detail what I could expect.  I really felt like I was in good hands.  They gently packed up our belongings; took pictures so they could put it back correctly and made detailed lists of what was contained in every box.  It was a horrible experience made so much more tolerable by SERVPRO.  THANK YOU!

After my water heater ruptured, my insurance company recommended SERVPRO of Kirkland. I called them and they arrived shortly after. David, our project manager, was incredible. He was friendly, helpful, and incredibly reassuring during a very stressful experience. The team they had was also very detailed and clean. They also seemed very honest, and they were willing to come back an extra time when it became clear that the floor would take longer to dry than expected. I would not hesitate to recommend SERVPRO to any of my family or friends; in fact, I already have.

If you are frantically googling "seattle water damage" while your water heater is spraying water all over your garage, as I did not that long ago, this is the team you want to call.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We had a sink overflow in our downstairs family room and our carpet & personal items were thoroughly soaked. Our local insurance agent suggested we call SERVPRO in Kirkland. We called and SERVPRO came out the same day, peeled back and removed the wet and damaged carpet, moved our personal items out of the affected area and set up drying and air circulating machines to attack the problem area. SERVPRO professionals came out to our house every day to inspect the drying process. We highly recommend this company for any mitigation project you might have. We think they are FANTASTIC!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Super professional! They came in for a mold inspection - while we had some other contractors come in and provide a crazy quote. SERVPRO were very knowledgeable and prompt, they identified the issue and were extremely helpful. I'd recommend them!

Some of the best and honest people I have work with.

Very hard working, at my place in a matter of minutes during a storm that flooded hundreds of homes in the area. Prevented a lot of damage to the home. Very professional.

I was worried about mold in our home so SERVPRO came out to assess our home, and was super helpful! Gave us recommendations on what else we should be thinking about as well. Will definitely use them again! Thanks, David and SERVPRO!

We noticed we had a potential laundry room leak in the floor, which turned out to be a leak in the wall.  We immediately called our insurance company who recommended SERVPRO of Kirkland, and within 20 minutes of the phone call, they were in route to our house to assess the damage.  The crew was professional, and walked us through the process, and immediately began damage control.  What made us even more impressed, was Kirk who put our minds at ease telling us they will take care of everything from damage to handling our Insurance company.  We didn't do much, and SERVPRO did everything for us, and made a stressful situation so easy to manage.  Any questions we had, they were there for us.  Thanks SERVPRO, we won't hesitate to use again, and highly recommend them.

Positive: Quality, Responsiveness

This is my second time dealing with SERVPRO of Kirkland. They have been very professional - always fixing the problems and providing home maintenance tips. Their staffs are very pleasant to work with - the best I've met!

THANK YOU SERVPRO of Kirkland!

We had a great experience with SERVPRO (of Kirkland). They came out quickly and got work started on our project right away. I feel very good knowing the water is gone, the mold taken care of, and that the work was done correctly. I would highly recommend their services.

What is the primary reason for the score you gave?

The team was efficient, knowledgeable and amicable. Questions and concerns were answered. We were very pleased with the work done and it was done in a timely manner as was possible. Ashley in the Kirkland office was very great.



How likely is it that you would recommend SERVPRO of Kirkland to a friend or colleague?

10=Extremely likely

I can’t say enough good things about this company. They called and came right when they said they were going to. David went above and beyond during his inspection and gave me honest advise and details of what was going on. Then the manager Kirk called and spent lots of time going over what was best and my options. You can trust this company. Will definitely call them again.

Rated highly for: ValueQualityPunctualityResponsiveness

We came to work and there were large pools of water all over our shop floor, soaking inventory and insulation in walls. We called SERVPRO of Kirkland because we noticed all their 5 star recommendations. They came quickly, brought lots of fans and helped us clean up the mess. They were very thorough and made sure everything - including the walls and insulation was dry or replaced. We highly recommend them for their fast response, knowledge, professionalism and they're really nice too!! They knew just what to do to get our company operating again. YAY!!!!

Charles Loomis, Inc.

Pardon my goofy user name! I called SERVPRO of Kirkland and David came out to take a look at a leak we were unsure about in a basement bathroom. He did a great job in assessing the situation. He was really thorough in explaining what we were seeing and advising us on which things we could do ourselves and which things we should have a professional tackle. He also had a really good understanding of historical building practices and how they affected certain aspects of our older house and pointed out things we should preserve and things we should monitor with an eye for repair and replacement. I absolutely recommend Kirk and his team and will definitely be calling this office if we have any water remediation needs down the road!

Kirk the owner of SERVPRO advocated for me and my parents during a detrimental leak. While insurance only would pay 20% of renovation costs Kirk helped us out and we were able to get 100% to renovate the entire house. Not only did we get the money, Kirk went the extra mile to walk us through the entire renovation. We are very pleased with the outcome, and it's really great to have someone on our side. Highly recommend!

Kirk has helped me out of a jam twice with liquid damage issues in my basement. Him and his staff are always responsive and accommodating and provide common-sense solutions to problems. I would definitely continue to use SERVPRO of Kirkland for any additional problems I encounter.

I am currently dealing with mold in a apartment that my family of 6 was renting. I called SERVPRO to ask a few questions and the owner called me back and spent 30min on the phone with me. He is knowledgeable, kind, lends a listening ear and is beyond helpful. He provided me with very helpful information and took the time out of his day to help me without charging me anything. If we ever need help again I will be reaching out to Kirk, he was amazing!

Nothing but great things to say about SERVPRO of Kirkland! Kirk, the owner and David, April, Anne and Paul are all outstanding people and provide excellent service with speed and efficiency. Their explanations are clear and easy to understand. If you need help with water damage, they are the company to call!

We are very pleased with the service we received from SERVPRO of Kirkland.   They helped us out with two episodes of water damage this year and were professional, competent, and responded immediately.  We would recommend them to our best friends.
Pastor Mike and Patty Anderson

Kirk kept us informed throughout the whole process and work well with State Farm. His team was very clean and professional always taking care to protect their work area from any further unnecessary damage. They did a great job in a timely manner. They removed wall panels and drywall thoughtful of how it would go back together and worked hard to accommodate our schedule.…



DESCRIPTION OF WORK:

A water line to our water heater broke flooding a bedroom and our living room. Our State Farm insurance claim manager told us to contact Kirk at SERVPRO. He and his team were the only bright light in the whole nightmare as they provided A+ service. ***Be sure to get Kirk From SERVPRO in Kirkland Washington*** We just went through a similar disaster with the same State farm insurance rep and the help we received was from SERVPRO from Everett, they were good(B-) but they were not Kirk's team.

Kirk and his team have always been professional, responsive and do what's best for clients. He is often my first call whenever an issue comes up 24-7. He knows how to work with insurance companies in order to make the process seamless for his clients.

Thanks for always taking care of people!

They did a fantastic job during a frustrating experience with water damage.  The team was very pleasant to work with and kept us informed of the process.  I would recommend them.

Kirk Geiger is the best! Great communicator and his crew did a terrific job removing the mold from the walls in our garage. Highest recommendation!

Kirk and his team did an amazing job when we had an emergency at our home for a water leak, they basically didn't make us worry about anything and all the process went smoothly and swiftly.

Kirk is a really nice person and he provided lots of tips and help on how to deal with such leaks in the future!

Very happy with their service. The owner came out and quickly assessed what I needed to do to stop my leak. He refused any payment for the visit, even though I offered multiple times to compensate him for the visit. I would definitely use them again.

This group is so nice. Issue with water pouring through a light in my bathroom from pipes in my condo. They were on it for my schedule which was great and did the demo in a few hours. Used an air scrubber to get the insulation dust out of the air. Really appreciated the positive attitude and the care they took. NICE people!

We're dealing with the fallout from a leak in the kitchen that has resulted in the floor, lower cabinetry and part of several walls being taken out (due to mold). At every step, things have been explained clearly and the proper precautions taken. When the drywall tested positive for asbestos, a special abatement team came out to remove it. Our situation was complicated by being a renter with a landlord who is currently living out of the country. The professionals at SERVPRO have taken it all in stride and been incredibly accommodating. Kirk even let me film during his initial visit so I could relay information without anything getting lost in translation! I wouldn't wish this situation on anyone, but if you find yourself in need, I highly recommend using SERVPRO of Kirkland for water remediation.

Water damage …. What a nightmare …. Warping in our hardwood floor….. Kirk and SERVPRO of Kirkland’s team were extremely nice, sincere, professional, organized, punctual, helpful, and detail oriented. I am so extremely happy we chose SERVPRO of Kirkland for our water damage from my washing machine. I would highly recommend SERVPRO of Kirkland, especially Kirk (he is so awesome). Kirk did a great job of communicating. SERVPRO of Kirkland have great staff and helpful throughout this entire process. I hope I will never need to deal with water damage but I would use SERVPRO of Kirkland again if needed, and I will not hesitate to refer SERVPRO to family, friends, and co-workers. They did what they said and help me put my life back together has been so helpful. It was a pleasure to work with SERVPRO of Kirkland team.

background: I come from the school of avoid the insurance recommended shops. However, after a large loss (fire) your first instinct is to salvage what you can as quickly as possible and getting back into your home as quickly as possible so I said I'll go with SERVPRO which was one of the cleanup & remediation companies state farm recommended. I used them for structure and non fabric cleanup. Elizabeth Garcia and her crew showed compassion, caring, professionalism, attention to detail & excellent communication. I got an honest, non sugar coated assessment.. I am in general a very involved home owner that expects nothing less than excellent customer service and they met it on the communication side in particular (blips do happen) I am satisfied with respect to the quality of the cleanup especially given the scale of it. I truly feel like they are my partners as opposed to an obstacle on the long, ongoing, hard, path of getting my home and belongings back to the way they were . Thanks Elizabeth & Crew!!

Thank you for the great work that you and your team have done. You have gone above and beyond, and I am very appreciative.

Very attentive to our problem.  

SERVPRO of Kirkland did a clean-up and restoration from water damage resulting from a plugged washing machine drain.  They were helpful, clean, always let us know what to expect next, kept to the schedule they presented to us, knowledgeable, always on time and respectful of our property and us.    I mostly dealt with Kirk, Donovan and Cameron  and found them to be always helpful dependable, courteous and knowledgeable of the process. They did a great job of communicating.  I would use them again if needed, and would recommend anyone else to give them a try.

Kirk, I want to thank you for a great job done, and your always willingness to accommodate.  You always return calls, texts and emails, and I appreciated working with you.  I will not hesitate to refer SERVPRO to family, and friends, and God forbid, us, if we have a need for restoration in the future.

Thank you again for working with us all, the process was thorough and well executed.

My husband and I appreciate you working with us on the costs and payments since it was not an insurance claim.

Thank you and your crew for getting out so quickly, I got great feedback from both my engineers. 

“Kirk and Cameron from SERVPRO of Kirkland were great.  They worked with me to get all the equipment situated properly, were thorough with accessing damage, and balancing that with what was overkill.  They were also great at being flexible with having limited access to Verne and Welles and me on a tight deadline to leave.” 

 “….did an excellent, professional job”

SERVPRO of Kirkland guys were terrific!  10 out of 10!

Elizabeth heads up this team & she is outstanding!  Very professional, organized, punctual, thorough & detail oriented.  Yet at the same time, she is so supportive & reassuring at this difficult time of fire in my house.  SERVPRO of Kirkland has been the "gift" & the "angel" in this stressful time.  My sincerest thanks to the SERVPRO team!

This whole incident has been a nightmare, except for the time your people were here.  You should be very proud of them. They are all amazing people.

I want to take a moment to thank Kirk and the SERVPRO technicians for the outstanding service you provided us during one of the most difficult times in our lives.  I had four general contractors taking a look at the necessary repair work.  They all commended the work SERVPRO has performed.

It was a pleasure to work with SERVPRO of Kirkland team.  They really did their best work serving customers best interest.

I would recommend SERVPRO of Kirkland, especially Amber & Emily.  I am happy we chose to call SERVPRO of Kirkland when we had our flood.  Emily & Amber were extremely helpful!  Having them help me put my life back together has been so helpful!

All technicians were polite, courteous and knowledgeable.

Kirk answered my call on a Sunday afternoon and was at my house within a half an hour.  Very easy to reach and respond.  Service continued exactly that way.  Still have to complete project but so far 100% happy!

Very great staff.  They have been courteous and helpful throughout this entire process.  I would recommend them to anyone needing a good clean-up crew.

Great process with SERVPRO of Kirkland.  Great assistance, follow through and thoroughness.  Good sincere techs.

Kirk and Cameron were very helpful to us in examining damage from a leaky toilet. They used a moisture meter to determine the extent of the damage and offered suggestions for us to mitigate it ourselves. Lucky for us the damage was negligible and did not require any costly repairs. I would certainly use SERVPRO again!

They made everything so easy and worked well with our insurance company.  Very nice & friendly people.

Had a gas fireplace explode.  Insurance for both my condo and personal belongings both recommended SERVPRO of Kirkland.  Great company!  There was a great deal of work to do (from cleaning walls to the very air from black soot from the explosion) to cleaning my carpets and couch.  Excellent job!  Recommend this company with reservation!  Nice people as well who care about their work.

Our water heater leaked and we had thought we caught it in time with minimal damage and we could deal with a small area of warping in our hardwood floor.  However, a week or so later a bad smell persisted.  We called SERVPRO in Kirkland and Kirk came out and exposed all the water damage that had occurred.  His crew then came out and began the dry out process.  Kirk and crew were great with our schedule and household that contains teenagers and 2 large dogs.  Kirk was great explaining the process and took care of dealing with our homeowners insurance showing them all the damage that had occurred.  I will never hesitate to refer them or use them again.

Kirk was personal & professional.  They did what they said, really pleased with their immediate response and clean work!

Had a disaster in my business causing 3" of water to flood the showroom. Within an hour, Kirk had assembled a team of guys, loaded up gear and was to my business ready to go. They immediately got right to work, explained what was going on, my options and what the outcome will look like. I didn't know people could be so knowledgeable in this field, they have so many tools and gadgets that they use to determine moisture, very fun to watch these guys work. Extremely friendly, well mannered and efficient group of people you guys have working for you!

Kirk was very polite and professional.  I called him to investigate possible water damage hidden in the walls.  He brought his specialist, Cameron, to investigate potential water damage.  I appreciated that they described what they were doing and the readings they were getting.  They were detailed in explaining the areas of concern and how the water and I felt very comfortable considering them as a water damage restoration contractor.  SERVPRO of Kirkland assured me that I didn't need to replace drywall.  I did have 2 other contractors investigate (it's always best to get multiple opinions) and SP of Kirkland was overall the best.  Highly recommended!
BTW: Not all SERVPROs are the same.  I did have experience with a different SERVPRO (that I did not like), but this Kirkland SERVPRO was different and way better.

If you ever have to clean up after a leak and water damage, call these guys first!  They dried up a very wet wall for us and kept at it until it was done, were always calm and professional and at the same time made sure that we were as comfortable as possible while the fans were running. At one point we had two dehumidifiers, an airscrubber and six fans going, which were pulling a lot of power out of the wall and their technician spent 20 extra minutes moving the cords around so we could keep using our microwave without blowing a circuit! This was a huge help in keeping the house livable during the mitigation work. I would highly recommend Kirk Geiger and his crew!

Have nothing but praise for this company, especially for Kirk and Cameron.  Thank you!

Kirk and crew showed up on a Holiday weekend for a black water disaster.  What a crew!!
They all were unbelievable!!  Kind, courteous, knowledgeable and very informative!  They made the whole awful process as pleasant as possible.  They helped me keep my sanity and sense of humor.

I have told many people and would highly recommend them to any one!

The best restoration company hands down. The owner Kirk Geiger gives personal attention to all his clients and is the most sincere, genuine and honest man you will work with! His work, level of professionalism and compassion for his clients makes him my number one choice! Thanks for being so awesome Kirk!

The team I worked with calmed my stress by always answering my questions and concerns.  Thank you so much!

Kirk and his team were absolutely amazing when my water tank burst and flooded my downstairs rooms at midnight. They turned up right away to minimize the damage and get started with the drying out process, working through the night on the all important first night. They guided me through the next steps to take, who to contact, and even organized the plumber to replace the tank for me.  Nothing was too much trouble for any of the guys, they were all very, very professional at all times. These are definitely the guys to call if you are unfortunate enough to experience this type of disaster!!

Kirk, the owner, was extremely responsive to our emergent needs.  His team, Alfredo R., and another gentleman, were very proficient at their tasks and did not waste any time.  They were very polite, helpful, and quickly stabilized our situation and readied it for construction.  I highly recommend SERVPRO of Kirkland.

Kirk the owner is amazing. Showed up at midnight himself to rescue our home from complete disaster. He was polite, easy to communicate with and extremely friendly. He explained the process so I knew each step he would take and what I needed to do in order to get the insurance rolling. Once we had the formalities done I was able to go upstairs and get some sleep before work the next day. Thank you Kirk I needed to get away from the stress and get some sleep. He made me feel confident in handing over my home and stress to SERVPRO. The crew was professional and polite as well. The follow up has been above and beyond my expectations. My things were well cared for. Needless to say my husband and I are very happy with their services. We have in the past called other companies providing the same services for clients of ours and we have had some extremely bad experiences with them. Do yourself a favor and call these guys 1st.